Refund policy

Please choose your items carefully. We do not offer refunds for a change of mind. We only offer exchanges for change of mind, or full refunds/replacements if an item is faulty, damaged, or incorrect.

We offer a 30-day exchange policy for change of mind. You have 30 days after receiving your item to request an exchange.

• Condition: To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
• Proof: You will need the receipt or proof of purchase.
• Process: To start an exchange, contact us at reception@tgisport.com.au. Items must be sent to: [INSERT RETURN ADDRESS]. If accepted, we will send you a return shipping label and instructions. Items sent back without a prior request will not be accepted.

Please inspect your order upon receipt. Contact us immediately at reception@tgisport.com.au if the item is defective, damaged, or if you receive the wrong item. Under Australian Consumer Law, you are entitled to a choose a refund, replacement, or repair if an item has a major fault. Our change-of-mind policy does not limit these statutory rights.

We cannot accept exchanges or change-of-mind returns on:

• Sale items or gift cards.
• Custom products (such as special orders or personalised items).
• Perishable goods, personal care items, or hazardous materials.

Once we receive and inspect your faulty item, we will notify you of the approval. If approved, you will be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at reception@tgisport.com.au.